Soundcore Reviews

I give the AI: 'Customer' centric service a -1000%!

AI 'Customer' based Soundcore what?

Hey world!

I purchased a Soundcore Black Friday Special Space One Pro a few days ago.

I paid for express shipping and a 'guarantee' the item would arrive on time and be replaced if it didn't and in new working order.

I received the item about 5 days later (not sure that was express); however, the item was already opened with obvious signs of use, a hair, some fingerprint smudges; it was all I could do to get it to work.

Fast forward: I let customer service know by email and got a canned AI response. Replied again and once again got a canned AI response. I indicated I was tired of AI responses and a human (?) named Anna Schneider replied (CSR).

I was requested the S/N from the item and sent it to her in a photo.

I have previously used the Amazon Soundcore entry-level headphone, but it didn't completely remove all sound; that was my goal.

Unfortunately, I can't speak to this one; besides rave reviews from Forbes and others, mine didn't work, even with a complete Windows reinstall.

What bothers me most is no one said 'sorry' or anything of the sort. It is not just defective; it was used and defective.

Please be wary of dealing with this company; thoroughly research other reviews of their customer service handling.

Additionally, Soundcore, it seems, is part of the Anker (think battery accessories) family. Who knew?

Thank you for reading and your awareness,

JH

I bought the "Anker Soundcore Vortex Wireless Over-Ear Headphones" from them. Cheaply-made overpriced flimsy garbage.

I guarantee manufacturing cost is less than $5. It broke on me after a few months of using it. Despite the advertising, it turns out you're NOT supposed to fold the headphones (I found this out because that's what made it break). When these headphones are folded, it puts stress on the support, unacceptably far from the hinge.

You can see on the video how rough folding is on the support. There's a crack on that other side in the same place by the way. This is the product you get when the designers don't know anything about solid mechanics.

I tried to repair it, but I couldn't even get it open. The few screws on it are just for show, you can't separate the headphones where the screws are because of the wire connecting it.

I looked through the manual, but it says nothing about taking it apart. It all seems pretty locked-shut, and there's no way to access the components unless I broke it. Companies that sell irrepairable products that don't last are just churning your money.

Do they even test their products? If they did, they would know damn well it's not a $50 product (or they did, and they're intentionally overcharging, but everyone knows they are).

If I go buy headphones over $30, I expect a decent product. This is more like a $5 product.

I'm never buying from Soundcore again. Do yourself a favor, and don't buy overpriced audio equipment, because it's most likely just cheap garbage.