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Contact Soundcore Customer Service

How to Reach a Person at Soundcore

Verified Contact Information

Toll-Free Number:

  • 1-800-988-7973
    US
Call Now

Customer Service:

  • +86 400 055 0036
    China
  • +49 699 579 7960
    Germany
  • +8 134 455 7823
    Japan
  • +44 160 493 6200
    UK

Customer Service:

service@soundcore.com
Send Message

Soundcore Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Soundcore Phone Number
1 (800) 988-7973
Average Hold Time
00:00:46
Average Calls duration
2 minutes
Most Popular Soundcore Email Address
service@soundcore.com
Soundcore Live Agent Availability
7% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
View full overview
PissedConsumer Club

Contact Information

Soundcore Website:

Soundcore Help Center:

Corporate Office Address:

Soundcore
Shenzhen, Guangdong 518000
China

Other Info (opening hours):

Hours:

Monday - Friday: 9 AM - 5 PM (PT)


Mailing Address:

Power Mobile Life, LLC

400 108th Ave NE,

Suite 400,

Bellevue, WA 98004


Fantasia Trading LLC

113 Barksdale Professional Center Newark,

New Castle, DE 19711


Anker Technology (UK) Ltd

Suite B, Fairgate House, 205 Kings Road,

Tyseley, Birmingham, B11 2AA


Anker Innovations Limited

Room 1318-19 13/F Hollywood Plaza, 610 Nathan Road,

Mongkok, Kowloon, Hong Kong

More contact details

Why Customers Call Soundcore?

Top Reasons of Customers Calls

  • Product/ Service 30%
  • Customer Inquiries & Issues 26%
  • Payments and Charges 11%
  • Request for Information 11%
  • Shipping and Delivery 7%
  • Staff 7%
  • Activation/ Cancellation 4%
  • Return/ Replace 4%

Product/ Service

30%
  • "Cannot sync my earbuds"
  • "My headphones are not working properly"
  • "Upset about a denied return"

Customer Inquiries & Issues

26%
  • "Need to no something"
  • "Earbuds will not pair"
  • "Left ear bud is not producing sound"

Payments and Charges

11%
  • "You chareged my debit card twice and i never pirchased anything frim youou"
  • "Charged i never made"
  • "Need a charger replacement"

Request for Information

11%
  • "Question about earbud failure"
  • "Speaker charging port doesn't charge"

Shipping and Delivery

7%
  • "Did not receive protection plan I paid for"
  • "Order is being delivered late"

Staff

7%
  • "To a customer service"

Activation/ Cancellation

4%
  • "Cancel order"

Return/ Replace

4%
  • "I am missing an AirPod and I wanted to know if I could replace it"

Compare Soundcore Customer Service To

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

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